Client’s Charter

We are committed to provide excellent, efficient and customer-friendly services as well as implement quality development programmes in line with national development policies.

1. To ensure waiting period does not exceed five (5) minutes for customers over the counter/call-in customers and that they are given quality and courteous treatment.
2. To provide feedback on applications for booking of public facilities (via letter/call-in/in person at the office) within 1 to 3 days from the date the application is received.
3. To ensure that all complaints received are investigated within three (3) working days by providing feedback to the complainant and top management within fourteen (14) working days.
4. To make payment within 14 days from the date the document is completed in order for payment to proceed. To ensure that customers receive results of the application for rental of Anjung Budaya within 1 day. To ensure that customers receive the results of the application for the booking of the presentation within 1 day.
5. To ensure that customers receive results of the application for rental of Anjung Budaya within 1 day.
6. To ensure that customers receive the results of the application for the booking of the presentation within 1 day.
7.  To process and present the results of new business license applications, information exchange and hawker license applications within fourteen (14) working days and renewing of licenses withing one (1) day.
8. To process Labuan Public Library membership applications within a period not exceeding 5 minutes of books within a period not exceeding 3 minutes.