Step 3: Click on the Complaints / Feedback section and you will continue to enter the sispaa link at https://pl.spab.gov.my
Step 4: Click the “New feedback” menu and register the complaint details according to the instructions given
Langkah memproses aduan awam oleh pihak Perbadanan Labuan
Letter of Acknowledgement will be issued immediately or sent within 1 working day with a reference number, telephone number, and name as well as office address of the officer who can be referred.
All authentic complaints will be investigated and will be given feedback or answers on the status of the complaint within the stipulated time. If the complaint takes a long time to resolve, the complainant will be contacted and informed of the feedback time.
If the complainant is not satisfied with the explanation given, the complaint can be re-submitted by stating the reasons for dissatisfaction. Complaints will be reviewed and new explanations will be given within the stipulated time.
Complaint investigation process
Every authentic complaint submitted must be resolved within 2 months.
However, if the complaint is simple, it will be resolved immediately, otherwise, if the complaint is complicated, a longer investigation period is required.
All matters pertaining to the lodging of a complaint can be made using the address, telephone number, email or Click the Complaint Form in the website provided as follows: –
Departmetn of Corporate Affairs Labuan Corporation Menara Perbadanan Labuan Peti Surat 81245 87022 W.P. LABUAN
Main Line : 087-408 600 WhatsApp Line: 019-7878665 & 019-5988665 Email : [email protected] E-Complaint: https://pl.spab.gov.my