Corporate Affairs Department Frequently Asked Questions

• Complaints about delays/no action;
• Unfair action;
• Lack of public facilities;
• Weaknesses of rules/laws or shortcomings of policy implementation;
• Abuse of power or misappropriation;
• Misconduct of members of the public;
• Failure to follow prescribed procedures;
• Enforcement failure; and
• Unsatisfactory quality of service.

• Garbage management and hygiene
• Drainage and sewerage problems
• Streetlights (specify pole number)
• Potholes
• Grass
• Hawkers
• Housing

• Be there in person at the Local Counter in Block B, Wisma Perbadanan Labuan
• Writing correspondence
• Via email
• Through a website or portal; and
• Through print or electronic media
• Via WhatsApp (013-5888665, 019-7878665)

Step 1:

Got to LC Official Website at https://staging.pl.gov.my/

Step 2:

Click “Contact” menu

Step 3:

Click the Complaints/Feedback section and you will enter the SISPAA site in https://pl.spab.gov.my

Step 4:

Click “New Feedback” menu and register details as per the instructions

• Name of Complainant
• Telephone
• Email
• Complaint Location
• Complaint Details
• Picture

• Acknowledgement of Complaint Received Letter will be issued immediately or sent within 1 working day with a reference number attached, and name as well as the office address of the officer who can be referred.
• All valid complaints will be investigated and will be given feedback and answers on the status of the complaint within the stipulated time. If the complaint takes a long time to resolve, the complainant will be contacted and informed when the feedback will be provided.
• If the complainant is not satisfied with the explanation given, the complaint can be re-submitted stating the reasons for dissatisfaction. Complaints will be reviewed and new explanations will be given within the stipulated time.

• Every genuine complaint submitted must be resolved within 2 months.
• However, if the complaint is simple, it will be resolved immediately, otherwise, if the complaint is complicated, a longer investigation period is required.

All transactions can be made using the address, telephone number, email or Click the Complaint Form in the website provided as follows:-

 
Corporate Affairs Department
Labuan Corporation
Menara Perbadanan Labuan
Peti Surat 81245
87022 W.P. LABUAN
Talian Utama : 087-408 600
Talian WhatsApp: 019-7878665 & 019-5988665
E-mail : [email protected]
e-aduan: https://pl.spab.gov.my